Last updated: 13-Oct-2025

At MoroccoPlan, we understand that travel plans may change. This Cancellation & Refund Policy explains the rules and conditions for cancellations, changes, and refunds for tours and activities booked through our website

www.MoroccoPlan.com

1. General Cancellation Policy

  • Customers may request a cancellation by sending written notice to Contact@MoroccoPlan.com
    or via WhatsApp at +212 660-421159.
  • Cancellation requests will only be valid once confirmed in writing by MoroccoPlan.
  • Refund eligibility depends on the timing of the cancellation, as detailed below.

2. Standard Tours & Activities

Free cancellation up to 24H before the tour start.
Cancellations made within 24H of the tour are non-refundable.
No-shows (failure to arrive at the meeting point on time) are non-refundable.

3. Multi-Day Tours & Packages

  • Unless otherwise specified on the product page:
  • Free cancellation up to 24 H before departure.
  • 50% refund for cancellations between 5 before departure.
  • No refund for cancellations within 24 H of departure.
  • Changes & Rescheduling

4. Changes & Rescheduling

  • Requests to change the date or time of a booking must be made in writing.
  • We will do our best to accommodate changes, but they are subject to availability.
  • If rescheduling is not possible, the standard cancellation terms apply.

5. Cancellations by MoroccoPlan

We reserve the right to cancel a tour or service due to:

  • Weather conditions or safety concerns.
  • Government restrictions, strikes, or events beyond our control.
  • Minimum participant requirements not being met.
  • In such cases, customers will be offered:
  • An alternative date or service, or
  • A full refund of the amount paid.

6. Refund Method

  • Refunds will be issued to the original payment method used at the time of booking.
  • Processing time: 4 Business Days, depending on your bank or payment provider.
  • Transaction or currency conversion fees charged by banks/payment providers are non-refundable.

7. Non-Refundable Services

  • Tickets for attractions, museums, or events with fixed entry times.
  • Last-minute bookings (within [24 hours]) where the supplier does not allow refunds.
  • Services provided by third-party partners where “non-refundable” is clearly stated.

8. Security of Your Data

We use SSL encryption and secure third-party payment providers to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

For cancellation requests or refund inquiries, please contact us:

  • Email: Contact@MoroccoPlan.com
  • Tel: +212 6 18 71 87 49
  • WhatsApp: +212 660-421159
  • Website: www.MoroccoPlan.com